Frequently Asked Questions

Each piece is meticulously handcrafted to order. Production time varies based on complexity:

• Standard portraits (single subject): 3-4 weeks
• Complex portraits (multiple subjects, detailed backgrounds): 5-6 weeks
• Large-scale art reproductions: 6-8 weeks

This timeframe includes the design approval process. We recommend ordering at least 8 weeks before special occasions to ensure timely delivery.

To create your perfect portrait, we'll need:

• High-quality photos: Clear, well-lit images showing facial features (for people/pets) or full details of your subject
• Size preference: Our standard sizes range from 20x20cm to 60x60cm
• Style direction: Let us know if you prefer realistic, impressionistic, or stylized rendering
• Color preferences: Any specific color requests or palettes
• Background choice: Simple, textured, or specific scene
• Special details: Include meaningful accessories, toys, or specific expressions

Our design team will guide you through the selection process after you place your order.

Yes, we offer expedited production:

• Priority processing: 2-week completion (+$85)
• Express processing: 10-day completion (+$150)
• Overnight shipping: Available worldwide (+$45-£95)

Note: Rush fees are in addition to standard production costs. Availability depends on current studio workload. Contact us before ordering to confirm rush slot availability for your deadline.

Our artists excel at transforming a wide range of images into beautiful crochet art, including:

• Pet portraits (dogs, cats, birds, reptiles, etc.)
• Human portraits (individuals, couples, families, children)
• Anime/game characters (as fan art, non-commercial)
• Famous paintings (public domain works only)
• Landscapes and nature scenes

We cannot reproduce copyrighted material (logos, branded content) without permission. For complex requests, we'll evaluate the image and discuss possibilities during the design phase.

Our crochet portraits offer unique qualities that set them apart:

• Tactile dimension: Each piece has physical texture and depth that changes with lighting
• Artisan craftsmanship: Every stitch is placed by hand with intention
• Emotional resonance: The handmade nature conveys warmth and personal connection
• Durability: Properly cared for, heirloom-quality pieces last generations
• Unique interpretation: Artists translate photos into textile art, capturing essence beyond likeness
• 3D elements: We can incorporate raised elements for noses, flowers, or other details

Unlike mass-produced items, each piece is a one-of-a-kind work of art.

We prioritize quality and sustainability:

• Yarn: Premium cotton/acrylic blends from ethical European suppliers
• Colorfastness: All materials rated for 7+ on the Blue Wool Scale
• Backing: Acid-free museum board for preservation
• Packaging: 100% recycled and recyclable materials
• Framing: Sustainably sourced oak with non-toxic finishes

Our studio follows zero-waste practices - yarn scraps become stuffing for pet beds donated to animal shelters. We're proud to hold the Eco-Certified Artisan certification.

Yes, we ship worldwide from our London studio. Shipping costs are calculated at checkout based on destination and package size:

• UK: $10-$15 (2-3 business days)
• Europe: $15-$25 (5-7 business days)
• USA/Canada: $20-$35 (7-10 business days)
• Australia/Asia: $25-$45 (10-15 business days)

All shipments include:

• Tracking number with SMS/email updates
• Premium protective packaging
• Insurance covering full value of artwork
• Customs documentation (international)

Note: Customers are responsible for any import duties or taxes in their country.

We take extraordinary care with packaging:

• Step 1: Artwork is mounted on acid-free backing board
• Step 2: Covered with protective tissue paper
• Step 3: Sealed in waterproof plastic sleeve
• Step 4: Placed between rigid foam boards
• Step 5: Packed in custom-sized double-walled box
• Step 6: Surrounded by biodegradable packing peanuts
• Step 7: Sealed with "Fragile Artwork" labels

Unframed pieces are rolled on archival tubes. Framed pieces receive additional corner protectors and cushioning. We've shipped over 2,000 pieces worldwide with zero damage claims.

Proper care ensures your heirloom lasts generations:

• Display: Keep away from direct sunlight and high humidity areas
• Cleaning: Use a soft brush attachment on low suction for dusting
• Spot cleaning: Gently dab with slightly damp white cloth if needed
• Avoid: Never wash, dry clean, or use chemicals on your artwork
• Storage: If storing, place in acid-free tissue paper in a flat position
• Framing: UV-protective glass prevents fading (recommended for displayed pieces)

Each piece comes with detailed care instructions specific to its materials.

Due to the custom nature of our work:

• Custom portraits are final sale and cannot be returned for refunds
• We provide a detailed digital preview for approval before starting production
• If we misinterpret your reference photo (e.g., incorrect colors, missing features), we'll remake the piece at no cost
• Damaged during shipping? We'll replace it immediately - just send photos within 48 hours of delivery
• Not satisfied? Contact us within 14 days to discuss solutions - we stand behind our craftsmanship

For non-custom items (e.g., standard art reproductions), returns are accepted within 30 days in original condition.